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Return Policy

Return Policy

All the goods are covered by the statutory warranty period of 24 months, unless stated otherwise. The warranty period starts when the buyer takes over the goods. The warranty applies to all the obvious and hidden defects of the goods, which are not compatible with its functionality, functional and aesthetic properties. The invoice (delivery note) that seller sends to buyer together with the goods serves as the warranty list (delivery note).

The buyer is obliged to check the goods upon his acceptance. Takeover means handing over the goods by the carrier. The seller is not liable for defects occurred during the transport of goods. If the buyer after checking the goods finds out that the package is mechanically damaged, he is obliged not to take over goods from the carrier. The buyer notifies the seller about this fact by e-mail or telephone. In this case, the seller will send the shipment to the buyer again with undamaged packaging.

The buyer is obliged to notify the seller immediately after the examination of the goods supplied about all the defects. After finding the difference in the amount or type of the goods mentioned in the invoice or delivery note it is necessary to submit the report on this findings to the seller in writing to seller´s address or to e-mail address within three days of handing over the goods.

In the notification the buyer shall give a description of the defects and what he claims because of the defects. Buyer can use for this purpose the complaint form.

Due to defects of goods the buyer may apply the following requirements: delivery of missing goods, replacing the goods or withdraw from the purchase contract. For each complaint it is necessary to provide a copy of the invoice, proof of payment and of delivery of goods and the defective goods. In the case of claiming the defects of the goods, for the quality of which the seller took over from the manufacturer, the defect must be claimed by the end of the warranty period the latest. The seller is obliged to sort out the claim within the statutory period, within 30 days the latest. The deadline for settlement of the claim commences on the date of delivery of the goods to the address of the seller.

Defective Performance Rights

The rights and obligations of the contractual parties with respect to the rights of defective performance shall be governed by generally binding regulations (in particular by the provisions of § 622 and § 623 of the Civil Code). The seller is liable to the buyer that the goods have no faults. In particular, the seller is liable to the buyer that at the time when the buyer accepted the goods:

  • the product has properties that the parties have agreed upon, if there is no agreement that it has properties that the seller or manufacturer described or the buyer expected due to the nature of
  • the goods and based on the advertising,
  • the product is fit for the purposes the seller states or to which this type of product is usually used,
  • the product´s quality or design corresponds with a sample or model, if the quality or design was specified by contract sample or model,
  • the goods is in an appropriate amount, measure or weight and
  • the goods comply with the requirements of the legislation

The provisions of the preceding paragraph of sales terms and conditions will not apply to goods sold at a lower price due to the defect for which the lower price was agreed for, to the goods damaged due to its common use as well as to the used goods that has defect corresponding to the degree of use or wear, the product had upon on the receipt by buyer or if it results from the nature of the goods. If the appearance of the defect shows within six months of receipt, it is considered that the product was defective already upon its receipt.

The buyer claims his rights for defective performance with the seller. The moment of the claim is considered to be the moment when the seller received the claimed goods from the buyer.

Other rights and obligations of the parties relating to the liability for defects are stated in the seller´s return policy.

Withdrawal from the Purchase Contract

Unless the purchase contract was concluded by means of distance communication (E-Commerce), the consumer has in accordance with the provisions of Law no. 102/2014 of the Codex on consumer protection in distance selling the right, without giving any reason to cancel the contract within 14 days of receipt of the goods (if the subject of purchase agreement is several types of goods or the supply of several parts, this period shall commence from the date of receiving the last supply of goods).

If a consumer wishes by the aforementioned law to cancel the contract within 14 days, he will notify the seller by email to e-mail address or in writing to the address: Ultraining s.r.o., Skubínska 13, 974 09 Banská Bystrica, Slovakia.

To withdraw from the contract, the consumer may use the form provided by the seller annexed hereof.

If the consumer withdraws from the purchase contract, he will be refunded without delay and no later than 14 days from the day when the seller receives notice of withdrawal from the contract, all the payments made by the consumer, including the cost of delivery (except for the additional costs incurred as a result of the chosen method of delivery that is different than the cheapest way of standard delivery offered by the seller). The seller will use the same means of payment that the consumer used to make the initial transaction, unless the consumer expressly determines otherwise. The seller will return the payment to the consumer after receiving the returned goods.

The provisions of the Act on the withdrawal within 14 days, however, cannot be interpreted as a possibility for complimentary rental of the goods. In case the consumer exercises his right to withdraw within 14 days of receipt of the performance, he must return to the seller within 14 days of withdrawal everything purchased under the purchase contract (including accessories, warranty list, manual, invoice etc.). If the goods are not returned in their original packaging or if the product or packaging is damaged, the seller is entitled to reimbursement of the costs incurred for reinstatement of the goods to their original state. The seller is obliged in this case to prove the damage caused. In this case the seller only returns to the consumer thus reduced purchase price.

Goods which are subject to withdrawal, should be sent as a recorded delivery package to the address of the seller, but not as a cash on delivery. The consumer bears the direct cost of returning the goods.


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